Tamara Samuels Property Ltd
(Trading as Tamara Samuels)
Registered Office: Lynton, White Carr Lane, Thornton-Cleveleys, FY5 3DB
Email: info@tamarasamuelsproperty.co.uk

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Complaints Procedure

Tamara Samuels Property Ltd is committed to providing a professional and high-quality service at all times. If you believe something has gone wrong, we welcome the opportunity to put matters right.

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Step 1 – Initial Complaint

All complaints should be submitted in writing to:
Email: info@tamarasamuelsproperty.co.uk

We will acknowledge receipt of your complaint within 3 working days and aim to provide a full written response within 15 working days.

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Step 2 – Further Review

If you are not satisfied with our initial response, you may request a further review. Your complaint will be escalated to senior management for consideration and a final written response will be issued.

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Redress Scheme

If your complaint remains unresolved after completing our internal complaints procedure, you may refer the matter to our redress scheme:

The Property Ombudsman (TPO)
Website: www.tpos.co.uk

You must contact The Property Ombudsman within 12 months of receiving our final written response.

 

Redress Scheme Membership​

Tamara Samuels Property Ltd is a member of an approved redress scheme in accordance with the Enterprise and Regulatory Reform Act 2013.

Redress Scheme: The Property Ombudsman (TPO)

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Last updated: 16 January 2026