COMPLAINTS & REDRESS

Tamara Samuels Property Ltd
(Trading as Tamara Samuels)
Lynton, White Carr Lane, Thornton-Cleveleys, FY5 3DB
Email: [email protected]

Complaints Procedure

Tamara Samuels Property Ltd is committed to providing a professional and high-quality service at all times. If you believe something has gone wrong, we welcome the opportunity to put matters right.

Making a Complaint

If you wish to make a complaint, please contact us in writing at:

Email: [email protected]

We will acknowledge receipt of your complaint within 3 working days and aim to provide a full written response within 15 working days.

If additional time is required to investigate the matters raised, we will keep you informed and explain the reason for any delay.

Further Review

If you are not satisfied with our response, you may request a further review. Your complaint will be reviewed separately by senior management and a Final Viewpoint Letter will be issued within 15 working days of receiving your request for a further review.

Independent Redress

If you remain dissatisfied following our Final Viewpoint Letter, you may refer your complaint to our independent redress scheme:
The Property Ombudsman (TPO)
Unit 159756
PO Box 7169
Poole
BH15 9EL

Telephone: 01722 333306
Email: [email protected]
Website: www.tpos.co.uk

You must refer your complaint to The Property Ombudsman within 12 months of the date of our Final Viewpoint Letter.

If we have not completed our internal complaints procedure within 8 weeks of receiving your original written complaint, you may also refer your complaint to The Property Ombudsman.

There is no charge to you for making a complaint or referring a matter to The Property Ombudsman.

Redress Scheme Membership

Tamara Samuels Property Ltd is a member of The Property Ombudsman (TPO), an approved redress scheme in accordance with the Enterprise and Regulatory Reform Act 2013.